How can we help?
Frequently asked questions
Answers for riders, drivers, business, and safety.
How do I create a rider account?
Download the app, register with your phone number, and follow the verification steps.
Where is TWENDE available?
Currently in Dar es Salaam. More cities coming soon.
Can I schedule a ride?
Scheduling is not available yet. Request when you are ready to go.
How are prices calculated?
Pricing is shown before you confirm and may depend on distance, time, and demand.
Can I add a stop?
Multiple stops are not supported yet. Please request separate trips.
What if a driver cancels?
You can request another driver immediately in the app.
Can I request a specific driver?
Not yet. You will be matched with the best available driver.
How do promo codes work?
If promos are available, you will see a place to apply them in the app.
How do I sign up to drive?
Open the Drive page and submit your details. Our team will follow up.
What documents are required?
Valid ID/NIDA, driving licence, vehicle documents, and insurance where applicable.
How long does verification take?
We verify documents as quickly as possible once submitted.
When are payouts made?
Weekly payouts are made every Tuesday for the previous week.
What is the commission rate?
Commission is 15% of each completed trip.
Can I drive part-time?
Yes. Drive on your own schedule whenever you are available.
What safety rules must drivers follow?
Follow traffic laws, wear required safety gear, and respect rider conduct policies.
How do drivers contact support?
Use in-app help or contact us by phone or WhatsApp.
How do we open a corporate account?
Submit the business form and we will set up your company profile.
Can we set spending limits?
Yes. We can configure simple controls for staff travel.
How do receipts work?
Every trip has a receipt you can download or receive by email.
How are invoices delivered?
We provide monthly invoices and statements to your billing email.
Can we add or remove staff?
Yes. Update your staff list with your account manager.
Do you provide reporting?
Yes. We provide usage summaries and statements.
How does SOS support work?
Use the in-app SOS button to reach support quickly in an emergency.
How are drivers verified?
We review identity and vehicle documents before activation.
Can I share my trip?
You can share trip details with a trusted contact where available.
What happens after an incident report?
We investigate and follow our incident response process.
Lost & Found
Tell us what you lost and we’ll help you recover it.